Our Purchase Policy
Last Updated: May 16, 2025
At Muse By Nityali, we believe in creating timeless pieces with exceptional quality. Our direct-to-consumer approach allows us to offer premium craftsmanship at fair prices. Please read our purchase policy below.
Our Purchase Policy
At Muse By Nityali, we take immense pride in our craftsmanship and attention to detail. Each piece is carefully designed, ethically crafted, and thoroughly inspected before being shipped to you.
Final Sale Policy
All purchases from Muse By Nityali are considered final sales. We do not offer returns or refunds on purchased items. This policy allows us to:
- Maintain our commitment to sustainable practices by reducing logistics waste
- Offer exceptional quality at more accessible price points
- Ensure our pieces are created with intention and purchased with consideration
- Focus our resources on craftsmanship rather than return processing
We strongly encourage our customers to review product details, sizing information, materials, and care instructions before making a purchase. Our customer service team is always available to answer questions about our products to help you make an informed decision.
Order Cancellation
If you wish to cancel your order, you may do so within 12 hours of placing it, provided the order has not yet been processed for shipping. Please contact our customer service team immediately to request a cancellation. Once an order has been processed for shipping, it cannot be canceled.
Before You Purchase
We recommend carefully reviewing product specifications, measurements, and materials before completing your purchase. If you have any questions or need assistance with sizing, please reach out to our customer service team before placing your order.
"Our no-return policy reflects our commitment to sustainability and our confidence in the quality of our designs. Each piece is created to be cherished for years to come."
Quality Assurance
Our confidence in our no-returns policy stems from our unwavering commitment to quality at every stage of the creation process. We believe in creating pieces that will become treasured parts of your wardrobe for years to come.
Premium Materials
We select only the finest fabrics and materials for our collections, sourcing from ethical suppliers who share our commitment to quality and sustainability. Each material is tested for durability, comfort, and aesthetic appeal.
Expert Craftsmanship
Our pieces are crafted by skilled artisans with generations of expertise in traditional techniques. We honor these time-tested methods while incorporating modern innovation to create pieces that are both timeless and contemporary.
Rigorous Inspection
Every piece undergoes multiple quality checks throughout the production process. Our final inspection ensures that only items meeting our exacting standards reach our customers. We check stitching, finishes, embellishments, and overall construction.
Detailed Product Information
We provide comprehensive information about each product, including detailed size guides, fabric composition, care instructions, and styling recommendations. This transparency helps ensure you're making an informed purchase decision.
Our Quality Promise
We stand behind every piece we create and are committed to ensuring your complete satisfaction. While we maintain a no-returns policy, our dedication to quality means you can shop with confidence, knowing you're investing in expertly crafted pieces designed to last.
Exceptions & Special Circumstances
While we maintain a no-returns policy, we recognize that certain exceptional circumstances may arise. In these rare cases, we evaluate each situation individually with our commitment to customer satisfaction in mind.
Damaged or Defective Items
In the unlikely event that you receive an item with a manufacturing defect or damage that occurred during shipping:
- Contact our customer service team within 48 hours of receiving your order
- Provide clear photographs of the defect or damage
- Include your order number and a detailed description of the issue
Our team will review your case promptly. If we confirm a manufacturing defect or shipping damage, we may offer one of the following remedies:
- Replacement of the item (subject to availability)
- Store credit for future purchases
- Partial or full refund in exceptional circumstances
Incorrect Items
If you receive an item that is different from what you ordered:
- Contact us within 48 hours of receiving your order
- Provide photographs of the item received, along with your order confirmation
- Do not remove tags or wear the item
We will work with you to resolve the situation promptly, which may include arranging for the return of the incorrect item and sending you the correct one.
Time Sensitivity
Please note that all requests related to damaged, defective, or incorrect items must be submitted within 48 hours of delivery. This timeframe allows us to address issues promptly and ensure the best possible resolution.
We evaluate each exceptional circumstance individually and strive to find fair solutions while maintaining the integrity of our policy. Our goal is to ensure your complete satisfaction with both our products and service.
Frequently Asked Questions
Below are answers to common questions about our purchase policy. If you have additional questions, please don't hesitate to contact our customer service team.
Why doesn't Muse By Nityali offer returns?
Our no-returns policy allows us to reduce waste, maintain competitive pricing, and focus our resources on craftsmanship and quality. By eliminating the logistics and processing associated with returns, we can offer exceptional pieces at more accessible price points while maintaining our commitment to sustainability.
What if I'm unsure about sizing?
We provide detailed size guides for all our products, with specific measurements to help you find your perfect fit. If you're uncertain, we recommend contacting our customer service team before purchasing. Our representatives can provide personalized sizing advice based on your measurements and the specific item you're interested in.
Can I exchange an item for a different size?
As part of our no-returns policy, we don't offer exchanges for different sizes. We encourage you to review our size guides carefully and contact our customer service team with any questions before making your purchase. Our team is trained to provide detailed guidance on fit and sizing.
What if I receive a damaged item?
If you receive an item with a manufacturing defect or shipping damage, please contact us within 48 hours of delivery with photographs and a description of the issue. We'll review each case individually and work toward an appropriate resolution, which may include replacement, store credit, or in exceptional circumstances, a refund.
Do you offer pre-purchase consultations?
Yes! We encourage customers who have specific questions about fit, fabric, or styling to contact our customer service team before making a purchase. We can provide detailed information about specific products, help with size selection, and offer styling advice. This service helps ensure you'll be fully satisfied with your purchase.
How can I cancel my order?
Order cancellations are possible within 12 hours of placement, provided the order hasn't been processed for shipping. To request a cancellation, contact our customer service team immediately with your order number and cancellation request. Once an order has been processed for shipping, it cannot be canceled.
Contact Us
We're here to help with any questions or concerns about our products or policies. Our customer service team is committed to providing you with the information and assistance you need before, during, and after your purchase.
Contact Methods
Email
musebynityali@gmail.com
Response time: Within 24 hours
Phone
+91 9201233358
Available Mon-Sat, 11 AM - 6 PM IST
Before You Purchase
Have questions before making a purchase? Our pre-purchase consultation service can help with:
- Detailed sizing guidance
- Fabric and material information
- Styling recommendations
- Special occasion outfit planning
- Care instructions
We're committed to helping you make informed purchase decisions that you'll be delighted with.
What to Include in Your Message
To help us assist you most efficiently, please include the following information when contacting us:
- Your full name
- Order number (if applicable)
- Detailed description of your question or concern
- Relevant photos (for product inquiries or issues)
- Your phone number (if you'd prefer a call back)
Your satisfaction is our priority. While we maintain a no-returns policy, we're committed to providing excellent customer service and ensuring you're delighted with your Muse By Nityali experience.